Other Services Terms And Policies

Please note: these terms do not apply to hosting or domains. Hosting and domain-related services are covered under separate policies at hoyist.com/legal. By placing an order with us, you agree to the following conditions:

General Terms
- All legal terms mentioned at hoyist.com/legal will apply to our services.
- Once you place an order, your payment becomes non-refundable because our team begins working on your project immediately.
Project Delivery and Refund Policy
- We guarantee that projects will be delivered within the agreed timeline.
- In rare cases, if we fail to meet the deadline, refunds will not be possible. However, partial refunds or discounts may be offered.
Payment Terms
- Clients are required to pay the full amount or the agreed percentage upfront, as decided by the project head.
- Work will only begin after the agreed payment has been received.
Post-Project Support
- Once the project contract is completed, no free support will be provided for issues that arise later.
- Ongoing support or maintenance requires a separate package and may involve extra costs.
Client Responsibility
- If you make unauthorized changes to your website, CRM, or any delivered service, and it fails, we will not be responsible under the original contract.
- Fixes caused by client modifications will require separate payment.
Marketing and SEO Disclaimer
- SEO, Google Ads, and Facebook Ads services are not guaranteed to produce specific results, as they depend on third-party platforms.
- Our experts will work toward the best possible results, but no fixed promises can be made.
Graphics Design Services
- Orders include free revisions for 4 days (including the delivery day).
- After this period, all requested changes will be billed separately.
Web Development Services
- We use themes, plugins, and modules from reliable providers.
- If a specific product cannot be used, we may substitute with an equal or better-quality solution.
- The final delivery will always meet professional standards.
Organic Growth Services
- Results are not guaranteed.
- We do not provide fake likes, followers, or engagement.
- Our approach is transparent, ethical, and focused on genuine growth.
Recurring and Monthly Services
- Invoices for recurring services must be paid within 30 days.
- Payments made after the 31st day will include a late fee.
Dedicated Support Staff
- If we assign a support member, they will work only within agreed time slots.
- Extra time will be tracked. Every 10 minutes of additional work will be invoiced unless agreed otherwise.
Domains and Hosting
The domains and hosting we provide are offered as custom plans for your first year. From the second year onward, renewal pricing will be based on your actual usage, and we will provide a plan that best fits your requirements and budget.
Final Note
- By engaging our services, you acknowledge and accept all the above terms.
- These terms exist to protect both parties and ensure work is delivered professionally, efficiently, and transparently.